Check-In / Out

• Check-in time is after 4pm. Check-out time is by 11am.
• No extensions are granted for late check-outs during high season periods.
• If the cabin you have reserved is ready for occupancy, an early check-in may be possible. Please call the day prior to your arrival to check with the Front Desk.
• The lodge office is not open 24 hours a day.

Pets

• Pets are welcome in Cabins 1-13 and 17-20 but not in Cabins 14, 15, 26, 27 or 28.
• There is a $30.00 fee per pet, per day with no more than 2 pets per cabin.
• No pets are allowed on the furniture. If there is evidence of pets on the furniture, an additional $75.00 charge will be applied.
• We require pets to be kept in a kennel if left unattended in a cabin. A charge of up to $150.00 for excessive cleaning of cabins and/or cost of damages may be applied.
• Pets must be kept on leash, at all times. This means a leash being held by a guest or attached to your cabin deck (that keeps your pet on the deck). 
• Pet waste must be picked up. 
• If these rules are not followed: You will receive a warning after the 1st offense; A charge of $250.00 will be added to your bill for the 2nd offense; Your ability to re-book will be terminated after the 3rd offense.

Cancellations

• October 1st to Memorial Day bookings (excluding the Holiday Season) will receive a full refund if reservation is canceled 72 hours prior to arrival.  There is no refund of deposit thereafter.
• Memorial Day to September 30th bookings will receive a full refund, less a cancellation fee of $100.00, if reservation is canceled 60 days prior to arrival.  There is no refund of deposit thereafter.
• Winter Holiday Season bookings will receive a full refund, less a cancellation fee of $100.00, if cancelled 60 days prior to arrival.  There is no refund of deposit thereafter.  
• The same amount of notice required to switch cabins, without penalty, if you are staying in a Homeowner cabin (17, 18, 20, 26, 27, and 28).
• There are no refunds for late arrivals or early departures.
  

Visitors & RVs

• Only registered guests may use the facilities or stay overnight. RV camping is not permitted at Lake Creek Lodge.  RV lodging is permitted in some of the Metolius campgrounds, as well as HooDoo’s Camp Sherman Resort & RV and Cold Springs Resort.

Smoking

• The property, including all cabins, is smoke free. A charge of $100 per cabin will be applied if this policy is not followed.

Room Service

• Pool towels will be provided in your cabins upon your arrival. We do not provide daily towel and linen service. Towel changes are offered on the 3rd day. During your stay housekeeping service can be requested.

Fireplaces

• We do not allow fires during the months of June, July, August or September.  Subject to change depending on the weather.  Firewood & kindling are provided to cabins with wood burning fireplaces but limited to 1 bundle per day per cabin. The appropriate amount of firewood for the length of your stay will be provided prior to your arrival. Additional bundles can be purchased at the Main Lodge.

Lost & Found:

• For all items that are found after guest departures, requests can be made to have items shipped for the cost of shipping plus a $25 service charge, however shipments will only be processed once a month. All found items that are not claimed will be donated to a local charity.